Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure my baked goods stay fresh during shipping?
All orders are baked fresh and immediately flash-frozen or vacuum-sealed before being shipped in insulated packaging with cold packs to maintain peak quality.
Can I schedule a specific delivery date for an event?
Yes, you can select a preferred delivery date at checkout. We recommend choosing a date 1-2 days before your event to account for any carrier delays.
Do you offer gluten-free or vegan options?
We offer a selection of gluten-free and vegan treats. Please note that while we take precautions, our bakery processes wheat, nuts, and dairy, so cross-contamination is possible.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
How should I store my treats once they arrive?
Store cookies and brownies in an airtight container at room temperature for up to 5 days. Cakes and cupcakes should be refrigerated or frozen if not consumed immediately.
Do you provide tracking information for my order?
Absolutely. As soon as your order is picked up by our carrier, you will receive an email with a tracking link to monitor your delivery in real-time.